The three things to know first
- Where your main water shutoff is, usually at the meter on the front basement wall.
- Where the shutoff valves are under each sink and behind each toilet.
- Where the gas valve and the breaker for your water heater are.
Everything on these pages starts from those three. If you have never found them, read finding your main shutoff today, while nothing is leaking.
When water reaches the panel or any outlet, stay out of the water and call. Do not reach for the breaker standing in it.
Standing over the problem right now?Ring (365) 364-0926 and describe what you see.
Which page fits your problem
- A copper or PEX line has let go: a jet in the wall, a drip through the ceiling, a sheet across the basement floor.
- The toilet bowl is rising and about to spill onto the floor.
- Dirty water is coming out of the floor drain by the furnace or laundry.
- The taps run cold and the water heater is silent or dripping.
Keep a small kit by the stairs
A flashlight, a flange plunger, a pail, a stack of old towels, an adjustable wrench and a roll of painter's tape for labelling valves. Hang a tag on the main shutoff that a teenager could spot by flashlight. Those few things turn most panicked calls into calm ones.
Browse the full list
First steps
| Service | In brief |
|---|---|
| Burst pipe: first steps | A burst water pipe in a Vaughan home: how to shut the main, drain the lines, protect the ceiling below and tell the plumber what you see when you call.. |
| Toilet overflowing: stop it fast | Stop an overflowing toilet: drop the flapper, close the stop valve, then plunge or auger the clog and spot when the main line is to blame.. |
| Floor drain backing up right now | Water rising from a basement floor drain: stop all water use upstairs, keep clear of the panel, check the backwater valve, then call.. |
| No hot water: quick checks | No hot water from a gas or electric tank: check the pilot, gas valve, breaker and vent, and spot the tank leaks that mean shut it down.. |
How it works
- CallDescribe the problem; we ask about shutoffs and safety first.
- LookWe open it up and show you what failed.
- AgreeYou approve the price before work starts.
- Fix and testRepair, test, wipe down, and walk you through it.
Ready when you are.Call Vaughan Plumbers at (365) 364-0926. A person answers.